We want you to be completely happy with your purchase from Everything But The Princess. If for any reason an item is not quite right, we are happy to accept eligible returns or exchanges within the guidelines below.
You have 14 days from the date your package is delivered to have your return postmarked back to us for a refund or exchange.
Returns and exchanges can be started through the self-service Return Portal located at the bottom of our website. From the portal, you may:
We are happy to offer free outbound shipping on exchanges, so you will not be charged shipping again when we send your replacement item.
Customers are responsible for the cost of shipping the original item back to us unless Return Protection was purchased at checkout.
We offer optional Return Protection at checkout.
If you purchased Return Protection with your order, you may use our Return Portal to process your return or exchange and print a prepaid return shipping label at no additional charge.
If Return Protection was not purchased, you may still use our Return Portal to generate a convenient prepaid return label. The cost of that label will be deducted from your refund. Our portal rates are generally more economical than purchasing a shipping label at a retail shipping counter.
All returned merchandise must be in its original, unworn condition and must meet the following requirements:
Items that do not meet these requirements are not eligible for return or exchange.
Returns totaling more than $400 are subject to a 20% restocking fee.
This policy is firm and no exceptions will be made.
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received an incorrect item, please contact us immediately upon receipt so we can review the issue and assist you as quickly as possible.
We appreciate your business and want every shopping experience with Everything But The Princess to be a wonderful one.
