We always want you to be delighted with your purchase. If for any reason things aren't working out, simply follow our easy return process below.
We do NOT require an RA for returns. We try to keep it easy! Just include your packing list or ensure the name or order number is clear on the inside or outside of the package so we can reference your order. Our return address is on the packing list enclosed with your order, and is also listed below. We do not provide return mailing labels.
We gladly accept returns postmarked back to our store within 14 days of arrival to you. All items are final sale after 21 days of delivery to you. Returned items will be issued a refund back to the original form of payment. You will receive an email listing the details of your return as well as the refund total when your return arrives to us.
Orders with free shipping are eligible for a full refund within return timeframe guidelines, however the $7.50 shipping charge will be deducted from the refund if the updated total after returns falls below the minimum order total to qualify for free shipping. Returns of $400 or more may be charged a 20% restocking fee. We don't like to do this but if its a huge order and the bulk is returned it costs us a lot in the shipping and restocking time as well.
Shipping and handling fees are not refundable. All returned items must be in their original condition and packaging if applicable. All items must have tags attached. Items returned with animal hair, odors of laundry supplies, perfume or otherwise will not be accepted and will be returned to you at your expense.
If You Would Like To Exchange
Please call or email us so we can take your new items out of stock and set up an exchange for you. For exchanges it is best to let us know as soon as possible so we can ensure we have your selections and can pull those items pending the arrival of your exchange items. We will notify you upon arrival of your exchange, so you know your new items have shipped.
Please send returns to:
Everything But The Princess
135 Columbia Crest Drive
Grants Pass, Oregon 97526
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.